← Back to Support Center Service process
After-sales Support
A step-by-step service page for installation questions, missing parts, warranty preparation, and follow-up support.
How support works
Follow the timeline below so our team can understand the issue and recommend the right next step.
Identify your product
Check the product name, order record, packaging, or manual so we know exactly which item you need help with.
Collect photos or video
Clear photos of the product, parts, packaging, wall surface, and issue help us understand the situation faster.
Describe the request
Tell us whether this is an installation question, missing part, damage concern, warranty request, or product care issue.
Send your contact details
Include your preferred email and any order information so our team can follow up with the right next step.
Before contacting us
- Product name and order details
- Photos of the product, packaging, accessories, and included parts
- A short description of the issue or question
- Your preferred contact email and purchase channel
What we can help with
- Installation or mounting questions
- Missing accessory or part verification
- Product damage noticed after delivery
- Warranty and after-sales follow-up
- Product care, cleaning, and daily use
- General product information before or after purchase